Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN807 Mapping and Delivery Guide
Manage voice, data and internet protocol network solutions

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN807 - Manage voice, data and internet protocol network solutions
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to integrate new solutions to an existing network and manage change implementation.It applies to individuals with excellent technical skills working as network engineering or senior technical staff within project management roles with authority to direct activities of installation staff, manufacturers and vendors.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the Telecommunications – Telecommunications Networks Engineering field of work and include access to:

a site where management of voice, data and IP network solutions can be undertaken

software and hardware resources suitable for developing, deploying and managing voice, data and IP network solutions

tests and equipment currently used in industry.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop voice, data and IP network solutions
  • Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data
  • Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure
  • Produce test management schedule for testing process of network product solution
  • Translate complex design and architecture requirements to traceable software application characteristics according to design requirements
  • Develop network architecture solution specifications using industry process according to design requirements
  • Develop software and hardware resource profiling and select suitable vendor for negotiations
  • Translate complex requirements into software packaging
  • Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system
  • Complete configuration management and provide complex input network design requirements
       
Element: Critically analyse test results of voice, data and IP network solutions
  • Use design document and integration document software to replicate issues exhibited in test environment
  • Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests
  • Critically analyse test reports to evaluate load balancing and network security issues in test environment
  • Resolve complex issues in interface to isolate defects
       
Element: Manage deployment of voice, data and IP network solutions
  • Plan and prepare evidence for customer acceptance and certification
  • Plan and manage transition to operation activities required for transition to operation of integrated IP network solution
  • Prepare installation failures procedure to make changes while maintaining service levels
  • Manage change implementation plan to maintain system stability
       
Element: Maintain currency of voice, data and IP network solutions
  • Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons
  • Produce tuning activities to make efficient use of resources
  • Analyse current demand for resources to derive forecasts and future requirements
  • Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop voice, data and IP network solutions

1.1 Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

1.2 Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

1.3 Produce test management schedule for testing process of network product solution

1.4 Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

1.5 Develop network architecture solution specifications using industry process according to design requirements

1.6 Develop software and hardware resource profiling and select suitable vendor for negotiations

1.7 Translate complex requirements into software packaging

1.8 Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

1.9 Complete configuration management and provide complex input network design requirements

2. Critically analyse test results of voice, data and IP network solutions

2.1 Use design document and integration document software to replicate issues exhibited in test environment

2.2 Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

2.3 Critically analyse test reports to evaluate load balancing and network security issues in test environment

2.4 Resolve complex issues in interface to isolate defects

3. Manage deployment of voice, data and IP network solutions

3.1 Plan and prepare evidence for customer acceptance and certification

3.2 Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

3.3 Prepare installation failures procedure to make changes while maintaining service levels

3.4 Manage change implementation plan to maintain system stability

4. Maintain currency of voice, data and IP network solutions

4.1 Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

4.2 Produce tuning activities to make efficient use of resources

4.3 Analyse current demand for resources to derive forecasts and future requirements

4.4 Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Evidence of the ability to:

produce a test management schedule

develop network architecture solution specifications

develop software and hardware resource profiling and select suitable vendor for negotiations

undertake configuration management of voice, data and internet protocol (IP) network, and provide complex input network design requirements

analyse test reports to evaluate load balancing and network security issues

plan and prepare evidence for customer acceptance

prepare installation failures procedure

produce tuning activities to enable efficiencies

produce capacity plan predicting infrastructure resource needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise installation failure procedures

investigate change management strategies relevant to introduction of new technologies

explain new IP network solutions

identify and contrast software and hardware resources relevant to project

explain system integration techniques

explain test management scheduling

provide detailed summary of tuning activities necessary to maintain currency

explain use of forecasting demand data

identify and contrast various test management tools.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop voice, data and IP network solutions

1.1 Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

1.2 Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

1.3 Produce test management schedule for testing process of network product solution

1.4 Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

1.5 Develop network architecture solution specifications using industry process according to design requirements

1.6 Develop software and hardware resource profiling and select suitable vendor for negotiations

1.7 Translate complex requirements into software packaging

1.8 Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

1.9 Complete configuration management and provide complex input network design requirements

2. Critically analyse test results of voice, data and IP network solutions

2.1 Use design document and integration document software to replicate issues exhibited in test environment

2.2 Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

2.3 Critically analyse test reports to evaluate load balancing and network security issues in test environment

2.4 Resolve complex issues in interface to isolate defects

3. Manage deployment of voice, data and IP network solutions

3.1 Plan and prepare evidence for customer acceptance and certification

3.2 Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

3.3 Prepare installation failures procedure to make changes while maintaining service levels

3.4 Manage change implementation plan to maintain system stability

4. Maintain currency of voice, data and IP network solutions

4.1 Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

4.2 Produce tuning activities to make efficient use of resources

4.3 Analyse current demand for resources to derive forecasts and future requirements

4.4 Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data 
Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure 
Produce test management schedule for testing process of network product solution 
Translate complex design and architecture requirements to traceable software application characteristics according to design requirements 
Develop network architecture solution specifications using industry process according to design requirements 
Develop software and hardware resource profiling and select suitable vendor for negotiations 
Translate complex requirements into software packaging 
Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system 
Complete configuration management and provide complex input network design requirements 
Use design document and integration document software to replicate issues exhibited in test environment 
Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests 
Critically analyse test reports to evaluate load balancing and network security issues in test environment 
Resolve complex issues in interface to isolate defects 
Plan and prepare evidence for customer acceptance and certification 
Plan and manage transition to operation activities required for transition to operation of integrated IP network solution 
Prepare installation failures procedure to make changes while maintaining service levels 
Manage change implementation plan to maintain system stability 
Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons 
Produce tuning activities to make efficient use of resources 
Analyse current demand for resources to derive forecasts and future requirements 
Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels 

Forms

Assessment Cover Sheet

ICTTEN807 - Manage voice, data and internet protocol network solutions
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Assessment Record Sheet

ICTTEN807 - Manage voice, data and internet protocol network solutions

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